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Donald Nano

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Building the future of CRM, one line of code at a time.

Get In Touch View Experience
0+ Years in IT
0 SF Certifications
0 Languages Spoken
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<about>

About Me

profile.config

const developer = {

  name: "Donald Nano",

  role: "Salesforce Developer",

  location: "Tirana, Albania",

  education: "BSc Information Technology",

  languages: ["Albanian", "Italian", "English"],

  passions: ["CRM Solutions", "Automation", "Web Dev"],

  status: "Open to opportunities"

};

Salesforce Developer with a strong foundation in IT support and database management. Backed by a Bachelor's degree in Information Technology and a Python certification, I bring hands-on experience in Salesforce Administration and Development, including process automation, Apex programming, and custom Lightning components.

Skilled in designing scalable Salesforce solutions, executing SOQL queries, and optimizing CRM workflows. My background in 2nd Level IT Support has sharpened my problem-solving skills and my ability to deliver reliable, user-focused systems.

Tirana, Albania
Albanian, Italian, English
BSc in ICT
3x Salesforce Certified
</about>
<experience>

Work Experience

Sep 2024 – Present
Current

Salesforce Developer

Lutech

  • Developed and customized Salesforce solutions using Apex, LWC, and Flows
  • Performed SOQL/DML operations and supported data migration tasks
  • Participated in release management, validating and deploying PRs to UAT/PROD using Bitbucket and Bamboo CI/CD
  • Executed manual deployment procedures, including record updates, profile/permission adjustments, and approval process configurations
  • Monitored org limits and data usage, ensuring stability and compliance with Salesforce constraints
  • Collaborated with the team to troubleshoot issues and document solutions
Apex LWC Flows SOQL Bitbucket CI/CD
2021 – 2025

Senior IT Support Specialist (2nd Level)

Sisal

  • Expertly resolved complex online gambling issues escalated from Tier 1 via ticketing system
  • Utilized SQL queries to analyze data and pinpoint root causes
  • Leveraged knowledge base and internal resources to identify optimal solutions
  • Partnered with internal teams to ensure efficient resolution of escalated issues
  • Provided professional, high-quality support throughout the troubleshooting process
SQL Troubleshooting Ticketing Systems Data Analysis
2023 – Present
Ongoing

Freelance Web Developer

Self-Employed

  • Build responsive websites using HTML, CSS, JavaScript, Bootstrap and Django
  • Optimize performance through code refinement and image compression
  • Develop and maintain web applications while providing client support
  • Manage multiple projects effectively to meet deadlines
HTML/CSS JavaScript Django Bootstrap Python
2020 – 2021

IT & Device Maintenance Technician

Era Electronics

  • Installed, tested, and repaired computer hardware and mobile devices
  • Troubleshot and resolved software, functionality, and wiring issues
  • Replaced damaged components to enhance device performance
Hardware Troubleshooting Repair
2019 – 2020

Customer Service Agent

Call Center

  • Handled incoming and outgoing customer calls for businesses
  • Called existing and prospective customers to promote goods and services
Customer Service Sales Communication
</experience>
<skills>

Tech Stack

Salesforce

Apex Programming 85%
LWC Development 80%
Administration 90%
SOQL / Flows 85%

Web Development

HTML / CSS / Bootstrap 90%
JavaScript 80%
Python / Django 75%
PHP 65%

Database & Tools

SQL 85%
Dynamics 365 70%
Bitbucket / CI/CD 75%
Google Tools 90%

IT & Support

IT Troubleshooting 95%
Ticketing Systems 90%
Networking Basics 70%
Hardware Repair 80%
</skills>
<education>

Education & Training

2016 – 2021

Bachelor in Information & Communication Technology

University of Tirana

2023

Python Web Development

Cyber Tirana

2024

Networking Essentials

Cisco Networking Academy

Sep – Dec 2024

Salesforce Academy

Lutech

</education>
<certifications>

Certifications

Salesforce Platform App Builder

November 2025

Salesforce Platform Developer I

January 2025

Salesforce Administrator

December 2024

Networking Essentials

May 2024

PCAP: Programming Essentials in Python

October 2023
</certifications>
<languages>

Languages

🇦🇱

Albanian

Native Speaker

🇮🇹

Italian

B2 – Independent

🇬🇧

English

B2 – Independent

</languages>
<contact>

Get In Touch

Interested in working together? Let's connect and build something great.

Email

donaldnano22@gmail.com

Phone

(+355) 688561666

LinkedIn

linkedin.com/in/donaldnano

Location

Tirana, Albania

</contact>